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Opinie: ‘Pak misleidende gezondheidsinformatie van fitfluencers aan’
Hermans, R. ; Van Etten, E. ; Hilkens, L. ; Maas, H.M.
2022, Contribution for newspaper or weekly magazine (Het Parool, )
COOK3R: Een kookhulpmiddel voor mensen met beginnende dementie
Maathuis, I.J.H. ; Rabbinge, L. ; Mohammadi, M.
2020, Article / Letter to editor (Geron. Tijdschrift over Ouder Worden & Maatschappij, vol. 22, iss. 2, (2020))
"We hebben afgesproken dat ....": Hoe verantwoorden zorgprofessionals hun handelen in rapportages?
Sliedrecht, K.Y. ; Pool, E.M.C. van der
2021, Article / Letter to editor (Tijdschrift voor Taalbeheersing (Assen), vol. 43, iss. 2, (2021), pp. 207)“We agreed to….”: how do health care professionals account for their performance in reports? For many health care professionals, reporting is a daily, necessary task. Reports play a key role in the accountability practice of the care provided, like quality assurance, evaluation, coordination and continuity of health care. However, to write an efficient report in the Electronic Client Dossier (ECD) is not an easy task for professionals. Research illuminates that health care reports do not meet the required quality level, stressing the importance to address writing skills of these professionals. In this study, consisting of 50 health reports of two mental health care organizations, we explore accountability practices of health care providers in reports. The analysis demonstrates how professionals actively give accounts for their performance at two levels, namely (1) the interaction: accounts for the accomplishment of mutual understanding and the unfolding of the institutional conversation and (2) the care content: accounts for the directions of the health care process and/or future steps. These practices of ‘being accountable’ illuminate how the writing process of professionals is embedded in the institutional context of health care. Therefore, to improve the efficiency and quality of reports, it is crucial to train the strategic competence of professionals instead of just training writing skills. Keywords health care reports, accountability, writing skills, interaction, health care professional
Humanistic communication professionals: dialogue and listening skills as core competencies of humanistic communication professionals in the Netherlands
Elshof, M. ; Hendrawan, B.
2022, Article / Letter to editor (Journal of Communication Management, vol. 26, iss. 3, (2022), pp. 236-253)Purpose Many organisations wrestle with how to develop value-oriented businesses and societies. A humanistic communication approach that promotes understanding and dialogue amongst stakeholders can contribute to a solution. Communication professionals play a pivotal role in achieving a humanistic communication process. This paper aims to determine the significance of humanistic communication professionals and their characteristics. Design/methodology/approach A literature review was conducted to identify the characteristics of humanistic communication professionals. Thereafter, the extent to which such characteristics have been implemented in competency models in the Netherlands was investigated. This country’s strong tradition of developing competencies for communication professionals has resulted in competency models that serve as standards for professional development. Findings The literature review shows that a humanistic approach to communication is characterised by dialogic engagement and social listening to build and maintain trust, foster transparency and create engagement with stakeholders. Communication professionals can act as “cultural interpreters”, “organisational listeners” and “stewards of meaning”. The human element plays a key factor in the competency standards for communication professionals in the Netherlands, although the extent to which they are embedded varies. The analysis shows a shift from passing on a message towards dialogue and engagement. Originality/value Most studies of communication professionals’ competencies have been based on roles or tasks they perform. Little scholarly attention has been paid to competencies that add to developing value-oriented businesses and societies. This paper focuses specifically on how communication professionals can contribute to creating humanistic organisations.
Op de tast : Over complexiteit van contacten in tijden van corona.
Pool, E.M.C. van der ; Rijnja, G.
2022, Article / Letter to editor (Bestuurswetenschappen, vol. 76, iss. 2, (2022), pp. 59)As soon as uncertainty rears its head, mistrust increases and people seek interpretation and clarity. Both reactions strongly appeal to the ability of public organisations to make contact precisely then, at the critical moments. That’s no mean feat. What makes establishing and perpetuating contact in a unique context such as the corona crisis so complex? That question is central to this contribution. The authors set up their consideration from the philosophy of appreciative communication. The complexity lies in several things, first of all, the necessary customisation. Management is communication and communication is people’s work and that makes it custom work. In a crisis, you cannot simply fall back on protocols, existing policies, etc. The situation requires constant reassessment, coordination and making choices. In addition, you have to make those choices in an ever-changing context that is characterised by factors such as the initial invisibility of the problem, the unprecedented scale, the uncertain course, the indivisibility of the government, and the unease with the government. In combination with a number of faltering communicative levers, various tensions arise that complicate the contact and thus the administrative task. The authors identify seven contact keys from the philosophy of appreciative communication that can be helpful in practice and conclude with a review of these ideas based on the communicative tasks identified by the Dutch Safety Board in its first evaluation. What takes place in a crisis is not an isolated communicative task that can be outsourced, but reveals a quality that is the guiding principle in everyone’s – managerial – actions.

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