2017, Article / Letter to editor (NTZ. Nederlands Tijdschrift voor de zorg aan mensen met verstandelijke beperkingen, iss. nr. 2, (2017), pp. 108-124)Dit artikel behandelt de problematiek van transities en continuïteit van ondersteuning bij mensen met een verstandelijke beperking. Het onderzoek kijkt naar de vraag welke wensen en behoeften mensen met een lichte en matige verstandelijke beperking (of gezinnen met één of meerdere gezinsleden met een verstandelijke beperking) hebben ten aanzien van flexibele levensloopondersteuning. Deze wensen en behoeften zijn in samenwerking met de doelgroep vertaald in een prototype van een applicatie voor het signaleren van transities en het bevorderen van ondersteuning.
2012, Article in monograph or in proceedings (The Web and Beyond 2012)The internet is becoming a tightly interwoven part of our everyday lives. There is a growing market for web services which augment the daily life of users trough products with an internet connection. We call these real world extensions of the web embedded media. In the last couple of years we explored embedded media design through student projects with real world clients. We learned that the UX difficulty of embedded media design is to mix, enforce and augment existing user experiences. We’ve tried to capture this challenge in the intuitive notion of experience blend. In this paper we use examples from our project work to introduce this notion of experience blend.
2020, Article in monograph or in proceedings (In: 7th International Conference on Research and Practical Issues of Enterprise Information Systems, pp. 206-214)
2016, Article in monograph or in proceedings (Proceedings of the 2016 ACM International Joint Conference on Pervasive and Ubiquitous Computing: Adjunct, pp. 1498-1502)
2013, Article in monograph or in proceedings (Proceedings van het NIOC congres 2013, pp. 277-286)In deze bijdrage aan het NIOC 2013 bespraken we kort het triangulatie raamwerk dat de basis vormt voor de onderzoeksleerlijn van de Informatica en Communicatie academie(ICA) van de Hogeschool van Arnhem & Nijmegen (HAN). We denken dat de multidisciplinaire onderzoekspraktijk van ICT- en mediaonderwijs vraagt om een benadering die de diversiteit van onderzoek viert en in perspectief plaats. Het gepresenteerde triangulatie raamwerk maakt het mogelijk om de samenhang te zien in een diverse set van onderzoeksmethoden die voor praktijkonderzoek gebruikt worden. Door dit raamwerk als basis voor de onderzoeksleerlijn te gebruiken, verwachten we dat studenten beter door de opleiding heen komen (waarin ze geconfronteerd worden met diverse vormen van onderzoek) en beter leren samenwerken met collega’s die andere vormen van onderzoek hebben aangeleerd.
2013, Article in monograph or in proceedings (Proceedings of the 27th International BCS Human Computer Interaction Conference)The Development Oriented Triangulation (DOT) framework in this paper can spark and focus the debate about mixed-method approaches in HCI. The framework can be used to classify HCI methods, create mixed-method designs, and to align research activities in multidisciplinary projects. The framework is generic enough to capture the diversity of research within the HCI community, while being specific enough to foster constructive debate about combinatorial opportunities and difficulties in mixed-method research in HCI. An analysis of 10 previously published academic HCI research papers showed the utility of the framework for describing a wide range of HCI papers and for raising methodological questions about mixed method approaches in HCI.
2020, Article in monograph or in proceedings (In DS 95: Proceedings of the 21st International Conference on Engineering and Product Design Education (E&PDE 2019), University of Strathclyde, Glasgow. 12th-13th September 2019. 2019.)
2018, Article in monograph or in proceedings (Buchmann, R.; Karagiannis, D.; Kirikova, M. (ed.), PoEM 2018. Lecture Notes in Business Information Processing)
2017, Part of book or chapter of book (Christensen, B.T.; Ball, L.J.; Halskov, K. (ed.), Analysing Design Thinking : studies of Cross-Cultural Co-Creation, pp. 21)
2009, Book (monograph) Dit Logistiek Zakboek biedt u een actueel, toegankelijk en praktisch overzicht van het vakgebied van de logistiek. De doelgroep van het Logistiek Zakboek bestaat vooral uit praktijkbeoefenaren binnen en buiten de logistiek, alsmede uit studenten die zich op die praktijk vaan het voorbereiden zijn. Gericht op deze doelgroep geeft het Logistiek Zakboek een korte en bondige formulering van vrijwel alle belangrijke begrippen uit de ondernemingslogistiek en de ketenlogistiek. In het vernieuwde boek zijn diverse nieuwe onderwerpen opgenomen zoals: vraaggestuurd ketenmanagement, lean production en distribution, maar ook Six Sigma, SOA, evenementenlogistiek en Human Resource Management. Op verzoek van veel gebruikers van het Zakboek is het hoofdstuk Material handling toegevoegd. Ook geheel nieuw is het hoofdstuk over tools en methodieken voor logistieke veranderingstrajecten.
2011, Article in monograph or in proceedings (Proceedings - Chi Sparks)In this paper, we will argue that developments in social media in the past few years open up an opportunity space for developing "integration software". Such software supports company specific use cases, while the software expands on existing social media infrastructure through web API's. We have explored this opportunity space for social media integration in companies with a conceptual design project. Seven groups of students designed and built "integration software" for two different companies. In this paper we present the three most interesting student concepts and identify challenges and opportunities for building "integration software".
2018, Article / Letter to editor (Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, vol. jaargang, iss. nr, (2018))Using a designerly approach in projects within a wide spectrum of disciplines is increasingly popular. This paper describes a case in where the 1:10:100 design approach is used in a social sciences project and explores the mutual learning that took place. It discusses the added value of using design artefacts (prototypes) in the process and to what level these can be seen as boundary objects. Among the project partners there are two teams of social scientists (German and Dutch) that were collecting data and worked with abstract thinking processes and a design team who concerned about usability and intervened with design tools. The prototypes in the project are reviewed as boundary objects on three levels: to create common ground, to sharpen focus and as window into the future. The learning mechanisms that occurred (reflection and transformation) shifted the focus in the project from mining data on behalf of a community database towards a tool in which enterprising villagers can show their qualities and entrepreneurship.
2014, Article in monograph or in proceedings (Chi Sparks 2014)In this paper we present the design and field trial of the Dynamic Collage. The Dynamic Collage was designed to facilitate and to stimulate participation of family members in the informal care of an elderly person. The Dynamic Collage enabled relatives to update their current activity by sending a photo to a digital collage at the elderly person's living space. The service is triggered when a family member visits the elderly person. The field trial revealed that all family members valued this type of communication and that they became more aware of informal care. This shows there are opportunities to support informal care in a broader circle than current practices allow. Apart from informal care, our design case contributes to the field of social awareness systems, which we will discuss in the paper.
2014, Article in monograph or in proceedings (NordiCHI'14)In this paper we discuss mixed-method research in HCI. We report on an empirical literature study of the NordiCHI 2012 proceedings which aimed to uncover and describe common mixed-method approaches, and to identify good practices for mixed-methods research in HCI. We present our results as mixed-method research design patterns, which can be used to design, discuss and evaluate mixed-method research. Three dominant patterns are identified and fully described and three additional pattern candidates are proposed. With our pattern descriptions we aim to lay a foundation for a more thoughtful application of, and a stronger discourse about, mixed-method approaches in HCI.
2019, Article in monograph or in proceedings (HTTF 2019: Proceedings of the Halfway to the Future Symposium 2019)Mixed reality applications can enrich museum exhibits and make them more attractive to an audience of adolescents. However, in the design of such applications, we face a myriad of possibilities and little guidance on how to choose between (early) alternatives. In this paper, we explore the notion of experience blend -which could act as an aesthetic governing the design of mixed reality experiences. We present an effort to operationalize experience blend and illustrate its use in the design and evaluation of an application for an art museum. Stakeholders in the project assumed that in order to reach out to adolescents an exciting experience was needed, deviating from education and breaking with the hidden rules of the art-museum, our user study showed that adolescents favored a blended experience. This suggests experience blend may be a helpful aesthetic in the design of other mixed reality experiences.
2015, Article in monograph or in proceedings (Procedia CIRP, pp. 262-268)This paper applies and discusses the principles of Axiomatic Design for changing IT architecture in health care. It presents three case studies positioned in the field of Enterprise architecture that explore how IT architects, as professionals, manage change and re-design the structure of the IT systems in line with strategic goals. The research approach was to use a light modelling tool, Ampersand, for modelling the Enterprise architecture. Two types of models stand out: Type 1 Strategic IT models in which higher strategic goals are related to requirements for applications and Type 2 Technical management of systems models in which technical risks and risk of system failure in the current IT infrastructure were modelled. To bridge the views of different IT experts in the organization this work uses the customer domain, the functional domain and the physical domain from Axiomatic Design in an extended example in the paper. The V Model is used to bridge the models, and then it is extended with Axiomatic Design principles.