Browsing by Author "Hendrawan, B."

Humanistic communication professionals: dialogue and listening skills as core competencies of humanistic communication professionals in the Netherlands

Elshof, M. ; Hendrawan, B.

2022, Article / Letter to editor (Journal of Communication Management, vol. 26, iss. 3, (2022), pp. 236-253)Purpose Many organisations wrestle with how to develop value-oriented businesses and societies. A humanistic communication approach that promotes understanding and dialogue amongst stakeholders can contribute to a solution. Communication professionals play a pivotal role in achieving a humanistic communication process. This paper aims to determine the significance of humanistic communication professionals and their characteristics. Design/methodology/approach A literature review was conducted to identify the characteristics of humanistic communication professionals. Thereafter, the extent to which such characteristics have been implemented in competency models in the Netherlands was investigated. This country’s strong tradition of developing competencies for communication professionals has resulted in competency models that serve as standards for professional development. Findings The literature review shows that a humanistic approach to communication is characterised by dialogic engagement and social listening to build and maintain trust, foster transparency and create engagement with stakeholders. Communication professionals can act as “cultural interpreters”, “organisational listeners” and “stewards of meaning”. The human element plays a key factor in the competency standards for communication professionals in the Netherlands, although the extent to which they are embedded varies. The analysis shows a shift from passing on a message towards dialogue and engagement. Originality/value Most studies of communication professionals’ competencies have been based on roles or tasks they perform. Little scholarly attention has been paid to competencies that add to developing value-oriented businesses and societies. This paper focuses specifically on how communication professionals can contribute to creating humanistic organisations.

Understanding the Online Professional Networking Behaviour of International Business Students Using LinkedIn

Hendrawan, B. ; Misirlis, N.

2021, Article in monograph or in proceedings (I•HE2021 - Higher Education in the new normal: the role of online, blended and distance learning)

Internal communication education in universities of applied sciences in the Netherlands

Hendrawan, B. ; Elshof, M.J. ; Verkuil, L.

2020, Article / Letter to editor (Journal of Communication Management, vol. 25, iss. 1, (2020), pp. 34-49)Purpose A growing body of scholarly research focuses on internal communication (IC), which, over the past decade, has become an important specialisation within the field of communication. However, little scholarly attention has been paid to IC education, resulting in a lack of academic knowledge about the state of IC education. This paper focuses on investigating IC education in communication studies curricula at Dutch universities of applied sciences.

Browsing by Author "Hendrawan, B."

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