2015, Article in monograph or in proceedings (Procedia CIRP, pp. 262-268)This paper applies and discusses the principles of Axiomatic Design for changing IT architecture in health care. It presents three case studies positioned in the field of Enterprise architecture that explore how IT architects, as professionals, manage change and re-design the structure of the IT systems in line with strategic goals. The research approach was to use a light modelling tool, Ampersand, for modelling the Enterprise architecture. Two types of models stand out: Type 1 Strategic IT models in which higher strategic goals are related to requirements for applications and Type 2 Technical management of systems models in which technical risks and risk of system failure in the current IT infrastructure were modelled. To bridge the views of different IT experts in the organization this work uses the customer domain, the functional domain and the physical domain from Axiomatic Design in an extended example in the paper. The V Model is used to bridge the models, and then it is extended with Axiomatic Design principles.
2008, Book (monograph) Luisteren naar wat mensen beweegt is één van de interessante en tevens moeilijke onderdelen van het werk in wonen, welzijn en zorg. Interessant omdat er, als we goed luisteren, nieuwe werelden voor ons opengaan. Moeilijk omdat we onvermijdelijk ons eigen perspectief meebrengen in het gesprek, inclusief al onze eigen ervaringen, ambities en nuances. Daardoor horen we vaak vooral die dingen die óns bezighouden. Dit speelt op individueel niveau, in de relatie tussen dienstverlener en burger en op collectief niveau in het aanbod en in de beleidsformulering.