Title: | Creating public value in the care at home sector: a mixed-method study about expectations of primary stakeholders using a social exchange perspective |
Author(s): | Kraus-Hoogeveen, S. ; Peters, P. ; Pool, E.M.C. van der ; Heijden, B. van der |
Publication year: | 2020 |
Source: | Journal of Health Organization and Management, vol. 34, iss. 7, (2020), pp. 807-828 |
ISSN: | 1477-7266 |
DOI: | https://doi.org/10.1108/JHOM-11-2019-0317 |
Publication type: | Article / Letter to editor |
Please use this identifier to cite or link to this item : https://hdl.handle.net/20.500.12470/1578 ![]() |
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Lectorate : | Human Communication Development |
Journal title : | Journal of Health Organization and Management |
Volume : | vol. 34 |
Issue : | iss. 7 |
Page start : | p.807 |
Page end : | p.828 |
Abstract: |
Abstract
Purpose
This mixed-method study aims to contribute to the scholarly debate by outlining an individual-level theoretical framework for public value creation and evaluation that builds upon a social exchange perspective. It provides insights into the normative frames of primary stakeholders in the Dutch care at home sector, that is professionals, managers, clients and informal care providers.
Design/methodology/approach
A mixed-method design comprising a customized survey among 349 stakeholders, preceded by 31 in-depth interviews was used.
Findings
This empirical work shows differences and similarities in the stakeholders' normative frames revealed via three dimensions of expectations regarding the process of care delivery: personal contact, impact of rules and procedures and communication.
Social implications
These differences in interpretation have implications for the measurement and evaluation of public value creation.
Originality/value
By statistically and methodologically exploring the different expectations' scales that are developed, we intend to work toward a measure for public value creation, which can be used in future empirical work.
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