Browsing Han Publications by Author "Lenior, Dick"

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Analyzing Information in Complex Collaborative Tasks
Zaad, L.J. ; Lenior, Dick ; Pool, E.M.C. van der ; Geest, Th.M. van der
2017, Article / Letter to editor (vol. 5, iss. Vol. 5, nr. 1, (2017), pp. 26-42)In this article, we present a method for analyzing the communication of people who exchange dynamic and complex information to come to a shared understanding of situations and of the actions planned and monitored by one party, but executed remotely by another. To examine this situation, we analyzed dispatchers working in police dispatch center in a large city in the Netherlands and their communication behavior in three different settings. The results of our analyses answer the question of how collaborative parties should assess an emergency situation in order to decide how to handle the incident in accordance with the procedures. Our results indicate which information must be communicated in order to deal with the current problem during the course of an incident. We will also demonstrate the proposed way of analyzing the communication used here is needed to understand how information is collaboratively handled in complex tasks.
Design Patterns for Mixed-Method Research in HCI
Holwerda, R.N.A. ; Bennis, Arthur ; Zaad, L.J. ; Bakker, R.R. ; Craenmehr, Sabine ; Hoppenbrouwers, S.J.B.A. ; Lenior, Dick ; Jacobs, M. ; Turnhout, K.G. van ; Niels, Ralph
2014, Article in monograph or in proceedings (NordiCHI'14)In this paper we discuss mixed-method research in HCI. We report on an empirical literature study of the NordiCHI 2012 proceedings which aimed to uncover and describe common mixed-method approaches, and to identify good practices for mixed-methods research in HCI. We present our results as mixed-method research design patterns, which can be used to design, discuss and evaluate mixed-method research. Three dominant patterns are identified and fully described and three additional pattern candidates are proposed. With our pattern descriptions we aim to lay a foundation for a more thoughtful application of, and a stronger discourse about, mixed-method approaches in HCI.
ICT-ondersteuning voor communicatie in complexe werksituaties : Een taalkundige benadering
Zaad, L.J. ; Lenior, Dick ; Pool, E.M.C. van der
2011, Article in monograph or in proceedings (Chi Sparks)For successful execution of operational tasks within complex work situations, communication is essential. This ‘operational’ communication is analyzed to gain insight in the way the parties concerned put a similar meaning on the exchanged information. Or, as linguists call it: create shared understanding. This paper focuses on the characteristics of complex work situations, the methods of analyzing, and it indicates the preliminary results of the first field study. The final results consist of guidelines for the design of ICT-systems in order to realize a more effective and efficient way of communication.

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Browsing Han Publications by Author "Lenior, Dick"

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